Shipping policy

Shipping and Delivery

We deliver within the Czech Republic and to the member states of the European Union. Shipping costs are shown at checkout before you place your order.

Delivery rates

Destination	Service	Price
Czech Republic	Standard delivery (3–7 business days)	490 Kč
Czech Republic	Standard delivery on orders from 20 000 Kč	free
European Union	Standard delivery (5–12 business days)	1 490 Kč

Where we deliver

We ship within the Czech Republic and the European Union only. We do not ship outside the EU. If we cannot deliver to your address we will contact you and refund your payment in full.

Dispatch and delivery times

Orders are dispatched within 1–3 business days of payment. Delivery then takes 2–5 business days within the Czech Republic and 5–10 business days elsewhere in the European Union. Stated times are estimates based on carrier information and are not binding delivery dates unless expressly agreed in writing.

Bulky and heavy items

Complete bikes and framesets are shipped in bike boxes and cannot be sent as ordinary small parcels. For these items we agree the carrier, the delivery date and the final freight cost with you by email or phone before the order is dispatched. If the freight cost differs from the rate charged at checkout, you may cancel and receive a full refund. Delivery is to the kerbside; please ensure the address is accessible to a lorry.

Assembly and first use

Bikes are delivered part-assembled in a bike box with the manufacturer's instructions: typically the handlebar, front wheel, pedals and saddle height remain to be fitted. Final assembly and a safety check — brakes, headset, thru-axles, torque on all fasteners — must be completed before first use. If you are not confident doing this, have it done by a qualified bicycle mechanic. We do not provide assembly.

E-bikes and batteries

Electric bikes and spare batteries contain lithium-ion cells (UN3480 / UN3481) and are classified as dangerous goods. They are shipped by road within the European Union only, cannot be sent by air, and cannot be delivered outside the EU.

Tracking

You receive a tracking link by email as soon as your order ships.

Damaged or incomplete deliveries

If a parcel arrives visibly damaged, note it with the carrier where possible, keep the packaging and contact us as soon as you can so we can claim against the carrier. Your statutory rights from defective performance (24 months) remain unaffected.

Costs of returning goods

See our Returns and Refunds policy.

Contact

QAVORYNTH — operated by Martin Patrick Bennett, sole trader (OSVČ), Czech Republic
Křižíkova 185/35, 186 00 Praha 8, Czech Republic
Email: [email protected]
Phone: +420 774 887 622
Support hours: Monday to Friday, 9:00–17:00 (CET).